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Family Support Advisor/Advocate

  • Volunteer
  • Anywhere

Job Description:

Nature of the role:

To assist the Head of Family Support by supporting Parents/Carers/Individual affected by Autism and Co-occurring conditions, including Mental Health in a clinic style setting offering initial assessments and guidance & advice around specific identified issues (i.e. issue based).

Key responsibilities:

• Offer initial Advice and Guidance to those attending the clinic in line with the family support policy.

• Write and maintain accurate records of advice and support given using case management systems provided.

• Assist with the drafting of letters and requests using the pro forma letters given within your volunteer pack ensuring these are monitored by line managers where appropriate

• Work independently at locations outside of the ASD Helping Hands offices

• Signposting service user to relevant organisations

• Escalate any high-level cases to Head of Family Support

• Attend any training sessions offered (these will be discussed beforehand)

• Complete Level 3 Supporting Young People with Autism within a year of commencing volunteer role

• Attend Quarterly meetings and relevant supervisions

Training Description:

All volunteers are offered continued professional development with no time frames on expected volunteer length.

While some training is optional there are some requirements we as a Charity that you undertake. All training is provided by to our volunteers free of charge.

Description of Training:

C=Compulsory Training O=Optional

• Level 3 Supporting Young People with Autism (C)

• Safeguarding Children and Young People (C)

• Safeguarding Vulnerable Adults (C)

• Data Protection (C)

• Advocacy Training (C)

• Sensory Strategies (O)

• Visual Aids and their Implantation (O)

• Further professional development as it becomes available

If there is a course you wish to do, we will do our best to accommodate this for you.

Skills required:

• Communication skills (essential)

• Time management skills (essential)

• The ability to work independently (essential)

• Computer literate or willing to learn (Desirable)

• Knowledge of Microsoft Office including Outlook (Desirable)

• Access to the internet / personal computer/laptop (Desirable)

• Basic English Skills both verbal and written (Essential)

Qualifications required:

• No formal Qualifications are required

Personal qualities required:

• A helpful and friendly approach (Essential)

• A caring nature (Essential)

• A good sense of humor (Essential)

• Dedicated and committed. (Essential)

• The ability to be honest where required (Essential)


• A family member/spouse or child with ASD or neurodevelopmental disorder (Desirable)

• Experience with dealing with people face to face (Desirable)

Additional requirements:

• A full driving license is desirable but not required (we would expect if you have any driving offences that these be disclosed and discussed as part of this process)

• A DBS to be applied for under ASD Helping Hands, if you have one from another organisation this will be used in the interim (please note any issues with completing a DBS contact us directly to discuss)

To apply for this job email your details to