ASD Helping Hands will be closed from the 19th Dec 2025 until the 5th Jan 2026 for the Christmas Break.

Privacy Policy

ASD Helping Hands is committed to protecting your privacy and handling your personal information openly and securely.

This Privacy Policy explains how we collect, use, and protect your personal data when you use:

Who we are

ASD Helping Hands provides information, support, and resources for autistic people, families, carers, and the wider community.

Our main website is:
https://www.asdhelpinghands.org.uk

Our app and web app are provided as an extension of our website to make our services and information easier to access on mobile devices.

Contact details
ASD Helping Hands
Room 412–416, Breckland Business Centre
Dereham
Norfolk
NR19 1FD

Phone: 01362 685860
Email: contact@asdhelpinghands.org.uk

Registered Charity Number: 1175729

What information we may collect

Depending on how you use our website or app, we may collect:

  • your name

  • your email address

  • your phone number

  • information you provide in contact forms or enquiry forms

  • information you provide when registering for an account, if registration is available

  • comments or other content you submit

  • technical information such as IP address, browser type, device type, and basic usage information

  • cookie and login information

  • notification subscription information, if you choose to enable app or browser notifications

Comments

If you leave comments on our website, we may collect the data shown in the comments form, along with your IP address and browser user agent information to help detect spam. The current policy already states this happens on the site.

If Gravatar is used, an anonymised hash of your email address may be sent to that service to check whether you use it.

Contact forms and enquiries

If you contact us through a website or app form, by email, or by other online methods, we may collect the information you provide so we can respond to your enquiry, provide support, and keep a record of communications where appropriate.

Accounts and login areas

If you create an account on our website or app, we may store the information you provide in your user profile. The registered users can see, edit, or delete their personal information, apart from changing their username. Administrators can also see and edit that information.

Cookies

We use cookies and similar technologies to help the website and app function properly.

These may include cookies that:

  • remember your preferences

  • support login and account access

  • help forms or features work correctly

  • help us understand website usage and improve our services

  • comment form details may be saved in cookies for convenience

  • temporary cookie may be used on the login page

  • login and screen preference cookies are used for signed-in users

  • an additional cookie may be set when editing or publishing content.

You can usually control cookies through your browser settings.

App permissions and notifications

If you use our app or install our web app on your device, you may be asked whether you want to allow notifications.

Notifications are optional. We will only send notifications to your device if you choose to enable them.

If you subscribe to notifications, we may store technical subscription details needed to deliver those notifications. We do not use notifications to collect unnecessary personal information.

Media uploads

If you upload images to our website or app, you should avoid uploading images containing embedded location information, such as EXIF GPS data. 

Embedded content and third-party services

Pages on our website or app may include embedded content from third-party services, such as videos, maps, social media, or other website content.

Embedded content behaves in the same way as if you visited the third-party website directly.These third-party websites may collect data, use cookies, and monitor your interaction with the embedded content.

We may also use trusted third-party tools or providers to help operate our website, app, email communications, spam protection, hosting, analytics, or forms

Analytics

We may collect limited analytics or usage information to help us understand how people use our website and app and to improve content, accessibility, and performance.

If analytics tools are used, they will be used for service improvement and not to sell your personal information.

How we use your information

We may use your information to:

  • provide access to our website, app, and services

  • respond to enquiries and support requests

  • manage accounts and login areas

  • improve website and app performance

  • maintain security and detect spam or misuse

  • send notifications or updates if you have asked to receive them

  • meet legal, safeguarding, regulatory, or administrative obligations

Legal basis for processing

Where UK data protection law applies, we process personal data using one or more lawful bases, including:

  • your consent

  • performance of a service you have requested

  • our legitimate interests in running and improving our services

  • compliance with legal obligations

Who we share your data with

We do not sell your personal information.

We may share information where necessary with trusted service providers who help us operate our website, app, hosting, support systems, spam detection, or communications, and where required by law.

Visitor comments may be checked through an automated spam detection service.

How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected, including legal, safeguarding, administrative, and security reasons.

  • comments and their metadata may be retained indefinitely

  • registered user profile information is stored while the account exists, unless deletion is requested and retention is still required for lawful reasons

Your rights

You may have the right to:

  • request access to the personal data we hold about you

  • request correction of inaccurate information

  • request deletion of your personal data

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • complain to the Information Commissioner’s Office if you believe your data has been handled improperly

Users can request an exported file of their personal data and can request erasure of personal data, subject to legal, administrative, or security obligations.

Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no internet-based service can ever be guaranteed completely secure.

Children and vulnerable users

Because our services may be used by families, carers, and people seeking support, we aim to present information clearly and handle personal data with care and sensitivity.

Parents, carers, or guardians should contact us if they have any concerns about information shared through the website or app.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, app features, legal requirements, or how we process personal data.

The latest version will always be published on our website.

Contact us

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

ASD Helping Hands
Room 412–416, Breckland Business Centre
Dereham
Norfolk
NR19 1FD

Phone: 01362 685860
Email: contact@asdhelpinghands.org.uk

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